Outage – 2nd October 2009

QR:  Outage – 2nd October 2009

As many of our clients noticed, we had a major outage [some 36 hours in total] on October 2nd.

This was due to a major component fault and involved rebuilding the RAID components. Due to the nature of this collapse, it was impossible to speed up the process of repair. Our technicians worked round the clock to make sure that everything was rebuilt and restored correctly.

Thank you for your patience during this time.

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I would also like to add that any downtime is always frustrating and certainly not our intention. We have confidence in our system and in this light, all of our own sites and web based elements are placed on our servers as well. So, when you are down, so are we.

Thank you to all of those clients who showed patience during this time. Anger and aggression does not make the process move any quicker.

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